English 
Arabic 
BAHRAIN 
JORDAN 
EGYPT 
UK 
INDIA 
PAKISTAN 
PHILIPPINES 
AUSTRALIA 
CANADA 
NEW ZEALAND 
USD 1,350
The internationally recognized course provides learners with an understanding of the global structure of Hospitality & Tourism Management with core skills in managing hospitality and tourism operations. This allows the learners to have standard knowledge of the tourism and hospitality industry with its customer service standards.
Awarding Body
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COTHM Dubai
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KHDA Dubai
1.
Ch 1. Hospitality Industry Overview
- About Hospitality Industry
- Hospitality Industry: Definition & Overview
- Hospitality Industry: History & Origin
- Sectors & Services of the Hospitality Industry
- Hospitality Industry: Products & Characteristics
- Hospitality Industry: Skills, Competition & Turnover
- Hospitality Industry: Market Statistics & Analysis
- Hospitality Industry: Growth & Future
- What is Tourism Management?
- What is the Recreation, Leisure & Gaming Sector?
- What is the Conference & Event Sector?
- Hospitality Industry: Case Study & Research
- Company Mission Statements: Definition & Examples
- Ch 1. Hospitality Industry Overview Quiz
2.
Ch 2. Restaurant Services & Types
- Restaurant Service: Styles & Types
- What is a Full Service Restaurant?
- What is a Quick Service Restaurant?
- Quick Service Restaurant Industry: Trends & Analysis
- Self Service Restaurant: Definition & Equipment
- Restaurant Customer Service: Standards & Examples
- Working in Restaurant Customer Service: Tips & Training
3.
Ch 3. Menu Planning
- About Menu Planning
- What is Menu Planning? – Basics & Importance
- Types of Menu Planning
- Menu Planning: Nutrition & Dietary Considerations
- How to Design a Menu
- The Impact of Menus on Operations & Marketing
- Standard Recipes: Development & Purpose
4.
Ch 4. Food Preparation
- About Food Preparation
- What is Food Preparation? – Definition & Types
- What is Prepared Food?
- Food Preparation Terms
- Basic Food Preparation Skills
- Types of Food Preparation Equipment
- Halal Food Preparation
- Kosher Food: Preparation & Guidelines
- Food Preparation Regulations
- Food Preparation: Hygiene & Safety
5.
Ch 5. Food Storage & Emergency Preparation
- About Food Storage
- How to Prepare Food for Long-Term Storage
- What is Perishable Food? – Definition & Examples
- What is Non-Perishable Food? – Definition & Examples
- Semi-Perishable Food: Examples & Definition
6.
Ch 6. Inventory Control
- About Inventory Control
- What is a Yield Test?
- Inventory Control: Definition & Best Practices
- Inventory Control Systems: Manual & Automated
- Advantages of Inventory Control Systems
- Inventory Control Techniques
- Inventory Control: Policies & Procedures
- Food & Beverage Inventory Control
7.
Ch 7. Improving Service in the Hospitality Industry
- About Service in the Hospitality
- What Is Customer Service? – Definition, Types & Role in Marketing
- What is Customer Satisfaction? – Definition & Examples
- Hospitality Industry: Customer Service & Guest Satisfaction
- Service Quality: Definition & Dimensions
- Setting & Exceeding Customer Expectations
- How Organizations Recover From Bad Service Experiences
- Methods for Predicting Customer Needs
- Importance of Training in the Hospitality Industry
- Coaching in the Hospitality Industry
- The Importance of Team Building in the Hospitality Industry
8.
Ch 8. Food, Beverage & Alcohol Operations
- About Alcohol Operations
- Alcohol as a Revenue Generator
- Restaurant Liability with Alcohol Sales
9.
Ch 9. Restaurant Organization & Operations Overview
- About Restaurant Organization
- Restaurant Organizational Structure
- Restaurant Organizational Chart: Template & Sample
- Restaurant Operating Expenses: Types & Examples
- How to Get a Restaurant License
- How to Write a Restaurant Business Plan
10.
Ch 10. Meetings, Conventions, Expositions & Special Events
- About Meetings & Conventions
- Types of Business Meetings: Formal & Informal
- Preparing, Conducting, and Contributing to Productive Meetings
- Types of Meetings, Conventions, Expositions & Special Events
- Destination Management Companies: Contractors & Conventions
11.
Training Modules to Be Completed on Typsy Australia Portal
- Interacting with guests
- Front of house essentials
- Table Service Fundamentals
- Fine dining service
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