Customer focused service is key to Strengthening and growing relationships which leads to winning a new course teaches the delegates the art of negotiation. It covers core principles of negotiation in a variety of situations such as business to business negotiations, sales negotiations, product presentations, office negotiations, etc. It is packed with step-by-step guides, exercises, role plays and case studies that help participants to quickly understand and apply effective Negotiation Skills.
✓ Understand the underlying principles of negotiation to get the best outcome. Use a negotiation strategy that moves closer to a win/win outcome.
✓ Prepare for negotiation by following a step-by-step approach while setting critical limits
✓ Use a set of psychological tactics to explore the other side's motives and learn how to respond to tactics used by them
✓ Derive specific values based on negotiation variables and use them to bargain systematically over the settlement range
✓ Finalise the outcome of your negotiation to get exactly what you have asked for
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